About the Role

Encompass Healthcare is seeking a dedicated and compassionate Patient Care Coordinator to join our team supporting a telehealth-based outpatient psychiatry clinic. This fully remote role provides administrative and virtual clinical support to psychiatric providers and patients, ensuring smooth coordination of care and a positive patient experience. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced virtual healthcare environment.

Key Responsibilities

• Virtually greet and check in patients for telehealth appointments, ensuring a supportive and professional experience
• Obtain and update patient medical histories, current medications, and relevant health information
• Support psychiatric providers during telehealth visits through documentation assistance and care coordination
• Schedule and coordinate patient appointments, follow-ups, and referrals
• Maintain accurate and up-to-date patient records in electronic health record (EHR) systems
• Provide patient education related to treatment plans, medications, and telehealth processes
• Respond to patient questions or concerns via phone, secure messaging, or telehealth platforms
• Assist with insurance verification, billing support, and claims processing as needed

Qualifications & Requirements

• High school diploma or equivalent required
• Minimum of 1 year experience in a healthcare support role (e.g., clinical support staff, patient services, care coordination, or similar)
• Excellent written and verbal communication skills
• Strong attention to detail and organizational abilities
• Proficiency with electronic health record systems, telehealth platforms, and Microsoft Office
• Ability to manage multiple tasks and prioritize efficiently in a remote work setting
• Knowledge of medical terminology, procedures, and diagnoses
• Ability to adhere to HIPAA and confidentiality standards
• Experience supporting telehealth and/or behavioral health services preferred

Why Join Us?

• Fully remote role supporting accessible mental health care
• Collaborative, patient-centered team environment
• Opportunity to contribute to a growing telepsychiatry practice